Fork me on GitHub

Support plans

We offer yearly support plans that help to secure your investment in Ninja. If you subscribe to a plan we offer you guaranteed responses to your inquiries. No matter if you got questions about development best practices, deployment options or possible bugs - we’ll be there for you. If your plan offers priority bugfixes we guarantee that your reported bug will be fixed in the next release.

Plan: Standard

  • Email support: yes
  • Phone support: yes
  • Maximum support time per month: 3h
  • Response time - regular incidents: 24h
  • Response time - critical tickets: 24h
  • Priority bugfixes: no

Plan: Premier

  • Email support: yes
  • Phone support: yes
  • Maximum support time per month: 10h
  • Response time - regular incidents: 18h
  • Response time - critical tickets: 12h
  • Priority bugfixes: yes

Plan: Mission critical

  • Email support: yes
  • Phone support: yes
  • Maximum support time per month: 20h
  • Response time - regular incidents: 12h
  • Response time - critical tickets: 1h
  • Priority bugfixes: yes

Please contact us for more: [email protected].