Support plans
We offer yearly support plans that help to secure your investment in Ninja.
If you subscribe to a plan we offer you guaranteed responses to your inquiries.
No matter if you got questions about development best practices, deployment
options or possible bugs - we'll be there for you. If your plan offers
priority bugfixes we guarantee that your reported bug will be fixed
in the next release.
Plan: Standard
- Email support: yes
- Phone support: yes
- Maximum support time per month: 3h
- Response time - regular incidents: 24h
- Response time - critical tickets: 24h
- Priority bugfixes: no
Plan: Premier
- Email support: yes
- Phone support: yes
- Maximum support time per month: 10h
- Response time - regular incidents: 18h
- Response time - critical tickets: 12h
- Priority bugfixes: yes
Plan: Mission critical
- Email support: yes
- Phone support: yes
- Maximum support time per month: 20h
- Response time - regular incidents: 12h
- Response time - critical tickets: 1h
- Priority bugfixes: yes
Please contact us for more: [email protected].
